I’m kind of a do it yourselfer. I’ve come up in the ranks as a small business owner and never really experienced the good ole days of having a secretary or a maintenance staff at my beckon call. In a small business, if you see something that needs to be done, you just get up and do it.
A couple years ago a new employee came to my office and asked where the “Maintenance Requisition Forms” were. He had a light bulb out in his office and needed it replaced. I took him down the hall and pointed him to the closet and said “they’re in there.” In the closet was the ladder and the light bulbs. I told him to be careful on the ladder and be sure to close out the ticket when he was done.


