Service First Roofing, Scott Satory

2012 Pinnacle Award Winner – Category I (1-9 employees)

Service First Roofing is a full service commercial roofing company that specializes in roof preventative maintenance, repair and new roof installations. Their current customer base includes commercial properties, hospitals and healthcare, industrial and manufacturing facilities, restaurants and schools.

“There are a lot roofing contractors in the metro area and in Georgia. Service First Roofing stands apart from its competition by delivering honest, cost effective resolutions to our new and returning customers,” says Owner Scott Satory.

A family owned business that began operation in October 2008, their company’s motto is simple – treat others the way you want to be treated. “We take pride in the fact that every roof inspection is completed with integrity,” he says.

The company also believes firmly in conducting a debt free business and contributing to the Gwinnett community they call home. “Within the last two years of operation, our company donated a total of $41,000 to charity,” Satory says. This includes contributing to such non-profits as the St. Jude Children’s Research Hospital and Wounded Warrior Project.

ProCare Prosthetic Care, Inc., Stephen A. and Mariamne N. Schulte

2012 Pinnacle Award Winner –Category II (10-99 employees) and Overall Pinnacle Small Business of the Year

For 16 years, Prosthetic Care, Inc. has provided prosthetic devices for amputees. Custom fabricated to meet each patient’s set of needs, the company’s highly skilled prosthetists craft prosthetic upper and lower extremity devices on-site at their three state-of-the-art Georgia facilities in Buford, Conyers and Demorest. A new location is set to open midtown Atlanta this month.

“We don’t cut corners when delivering services to our patients – we go above and beyond in exceeding their expectations,” says Owner Stephen Schulte.

This company’s approach has attracted many of America’s active amputees, such as Ironman athletes and Paralympians, but Prosthetic Care, Inc. is equally dedicated to providing the same quality, personalized care to all levels of ability.

Prosthetic Care, Inc. is also committed the patient’s amputation procedure through their C.A.R.E (Comprehensive, Amputee, Rehabilitation, Environment) Initiative. This program allows Prosthetic Care, Inc. to follow up with the patient throughout their entire care. “Staying involved with the patient from pre-amputation through return to daily activities leads to superior outcomes,” Schulte states.

The Myers Group, A.C. Myers, III

2012 Pinnacle Award Winner –Category III (100+ employees)

The Myers Group provides reliable healthcare survey research, call center support and consulting services. The company is dedicated to improving the quality of healthcare by giving a voice to the needs and experiences of patients and health plan members.

“Our ability to listen to our clients and respond to the changing needs of the healthcare community has enabled us to grow and continually expand our services,” says Owner A.C. Myers. The Myers Group has expanded their call center and enhanced their technical capabilities to better serve the growing needs of their clients. In addition, the company also manages all operations in-house at their Gwinnett County facility.

The Myers Group has grown from a start-up company conducting patient surveys into a full-service healthcare solutions organization with the vision of improving the quality of healthcare. Along with increasing their workforce, launching new product lines and managing quality assurance, the company has also established the TMG Foundation to support both the community and worldwide charitable causes. “Our vision continues to guide the company through growth, expansion and ongoing service to our clients,” states Myers.

Gwinnett Coalition for Health and Human Services, Ellen Gerstein

2012 Pinnacle Non-Profit Award Winner

The Gwinnett Coalition for Health and Human Services is a non-profit by Gwinnettians for Gwinnettians. Started more than 20 years ago, the Gwinnett Coalition’s mission is to be a public/private partnership that facilitates collaborations to improve the well being of the community.

“For the past 12 years, the Gwinnett Coalition has conducted the largest volunteer event in the country called the Gwinnett Great Days of Service,” says Director Ellen Gerstein.  With more than 500,000 volunteers assisting with over 2,000 community service projects since the beginning, the event is designed to increase community awareness and identify needs for the agencies and organizations supported by the Gwinnett Coalition.

The Gwinnett Helpline has also made an important impact on the Gwinnett community. “We have assisted more than 425,000 callers with information and referrals for life’s basic needs,” says Gerstein.

The organization has raised millions of dollars for Gwinnett non-profits since their inception. Over the past three years, the Gwinnett Coalition has brought $1.6 million into Gwinnett that was distributed by 10 faith-based non-profits including the Salvation Army, Norcross Cooperative Ministry and Family Promise.

Gwinnett Medical Center Foundation, Jason Chandler

2012 Pinnacle Non-Profit Award Winner

Gwinnett Medical Center Foundation was formed in 1990 to bring people together to support GMC’s mission of providing quality health services to the community. The Foundation funds programs, services and capital expansion projects through charitable contributions.

“We enable people from all walks of life to come together and give of their time, talents and treasures to strengthen our healthcare system,” says President Jason Chandler.

Recently, the Foundation has raised more than $9.1 million for the new Heart & Vascular Center that opened in January 2012 and $1 million for the new Gwinnett Breast Center that opened in the fall 2011. The Foundation has also been involved in many community projects and civic charitable affairs, such as Brighter Smiles for Brighter Futures, The Sport of Giving, Physician Partners and Cancer Survivors Celebration.

“Educating and empowering the community to be part of the future of healthcare has allowed us to have a significant impact on the economy and the quality of life in Gwinnett,” says Chandler.

Jacqueline Casey Hudgens Center for the Arts, Teresa Osborn

2012 Pinnacle Non-Profit Award Winner

Since 1981, The Hudgens Center for the Arts has been dedicated to bringing art lovers, leaders and learners together through quality programs and exhibits.

A common theme at The Hudgens Center is “Dream Big” and this past year, the organization excelled in many areas. The 3L Project was developed and initiated. This pilot program allows artists to work in three title I Gwinnett middle schools and conduct math/art projects with sixth graders.

The Hudgens Center also developed three new programs designed to serve different underserved populations. SmART, a scholarship program offered to high schoolers for a Saturday art program; The Healing Arts, a pilot art program for cancer patients and their caregivers: and The Power of Art, a partnership between the Hudgens Center and non-profits to provide on-site art instruction for children were all initiated this year.

“Even if you don’t step foot in The Hudgens Center for exhibitions, classes, a special event or to shop, the fact that it’s here is important to Gwinnett. As our programs and partnerships expand, we’ll be the place for our children and our next generation to learn about art, to see art in person and to develop an appreciation for it,” says Director Teresa Osborn.

Rainbow Village Inc., Nancy Yancey

2012 Pinnacle Non-Profit Award Winner

For the past 21 years, Rainbow Village has served as a center of hope for homeless families with children in need of a significant life change. The organization offers a one-two year comprehensive program that provides families a safe, secure and fully furnished apartment, while engaging both adults and children in intense and rewarding programming.

“We provide an educational and holistic approach to serving the homeless. Once families enter our program, they immediately begin weekly life skills classes focusing on positive parenting, personal and family development, financial literacy, home management and job readiness, among others,” says Director Nancy Yancey. In addition, every school-aged child attends the Rainbow Village After-School program that offers tutoring and special assistance.

“One facet of our program that we’re proud of is that we require our residents to give back to the community,” she says. Rainbow Village completed 13 workdays involving groups like the Atlanta Hawks, a variety of local churches, Hands On Atlanta Community partners, Compassion in Action groups and Girl Scout troops. These workday projects included landscaping, painting, cleaning up and organizing, and inventorying offices and new apartments.

Cynthia Kaye, president and CEO of Logical Choice Technologies, Inc. Pacesetter Award Winner

Cynthia Kaye graduated from Florida State University with an elementary education degree, but instead of entering the classroom, she went into the boardroom to build an award-winning company from zero to $97 million in 2010. Wanting to make a difference in the lives of as many children as possible, Kaye founded Logical Choice Technologies and over the last two decades, has built that company into the educational technology powerhouse it is today.

A consummate leader, Kaye is an alumni of MIT’s three year Entrepreneurial Executive Leadership Program, and one of only 22 firms (out of 200 worldwide) chosen to become part of Gazelle 22 – a networking organization whose members are selected as standing head and shoulders above the average senior teams.

Partnering with Promethean, Kaye helped transform classrooms all over the country into the learning environments of the future. In 2011, after looking for ways to teach her own sons to read and coming up frustrated, she fostered the creation of Letters alive, the first reading curriculum utilizing Augmented Reality. And, she didn’t stop there. She followed Letters alive with Storybooks alive, founding Alive Studios in the process.

Having assembled a team of top-notch professionals, Kaye has guided her creations as they make the leap to smartphones, tablets and other mobile devices literally the world over.

“The practice of law is a great privilege that comes with great responsibility. I passionately believe that it is only individuals of integrity who are dedicated to service of their clients and others that make law a profession. I am honored to be in the group who can serve others and find it tremendously satisfying.” -John E. Hall, Jr., Esq., Hall Booth Smith & Slover, P.C.

“I thrive on crafting unique solutions for my clients that are both efficient and effective. Law can sometimes feel impersonal and detached – especially corporate and financial law – and I love illuminating complex situations, infusing them with personality and relevance and leveraging them for my clients’ advantage.” -Daliah Brill, Daliah Brill P.C. Law Firm

“Our law firm’s mission is to provide aggressive, competent, and caring representation to personal injury victims. Last November, we obtained a $9 million verdict for a woman who had been raped in her own home. After the jury rendered its verdict, each of the jurors hugged our client before they left the courtroom. Justice and Respect. That’s why we love practicing law.” -Michael L. Neff, The Law Offices of Michael L. Neff, P.C.

Mothers Debbie Burns and Patty Cockrell saw the importance of instilling honest and wholesome principles in their children’s lives. The women wrote Tukie Tales: A New Beginning for a Better Tomorrow (www.tukietales.com), a series of five children’s books designed to help parents teach young children important values.

“I understand parents are busy earning a living to support their children,” Cockrell says. “But who you raise in the process makes all the difference to the future world.”

The following are Burns and Cockrell tips to help parents foster positive values for their children:

• Promote a love for nature: Are your kids outdoors much? Parents who are busying shuttling their sons and daughters from one building to another may overlook the benefits of the great outdoors. Wilderness, however, has a therapeutic effect on indoor dwellers. Spending time in nature also helps children learn about their place in the world and the value of all the life that shares space with us.

• Show the value of teamwork: Working together toward a common goal doesn’t always come naturally to children – or adults. Many youngsters learn teamwork through sports, which is good but almost always includes a competitive element. It’s important for children to experience the added benefits of creating, problem-solving and getting chores done as a team. Parents should look for opportunities to point out their children’s great teamwork.

• Make sure they appreciate safety: No good parent wants to unnecessarily frighten their children, but carelessness leads to bad habits, injuries and opportunities for others to do them harm. The best medicine for any problem is prevention. Remember: Don’t take for granted that your young child knows what’s safe and what’s not. Some years ago, someone taught you that stoves can burn your hand – even though you can’t remember who or when it was.

• Build their confidence with at least one skill: Remember what it’s like to be 4 years old? Very young children come into this world with no previous experience, which means their brains are hungry for know-how. Knowledge and skills to a child are like water for a thirsty man in the desert.

• Kindness counts: It is one thing to teach kids the old idiom that one catches more flies with honey than with vinegar. But children should also know that people who make kindness a habit tend to be happier; there is an inherent joy in helping others.

Our first tip is to use a good shampoo and conditioner that will help preserve your color.  Our recommendation would be to use a product line that is sulfate free.  At Bella Fiore’, we carry the following sulfate free lines:  Pureology, Aquage and Tigi.

We also recommend a Color Extend Treatment for reds and brunettes.  This helps protect your hair from the sun fading the color and making it look brassy.  For blondes, you can use a gloss on your hair to help keep the tone bright and shiny.  This will seal the cuticle which helps reflect the sunlight and adds shine.

We would love to help you out!  Mention this ad during the month of May when you can call the salon and receive a complimentary Color Extend Treatment and Blowdry with Brittany, Courtnye or Melissa. (a $45 value)  Bella Fiore’ Salon is located in Grayson, next to BodyPlex Gym.  You can reach us at (770) 277-7738 or check us out online at www.bellafioresalon.com.

This year, the company is presenting a diverse season of new musicals, beloved classics, and the return of one of Atlanta’s favorite theatre traditions.

With the help of a three-year, $300,000 grant from the Charles Loridans Foundation, Georgia Shakespeare is returning to Piedmont Park this year with their outdoor theatre event. Formerly known as “Shake at the Lake,” the event has been renamed “Shakespeare in the Park,” reflecting its new location at the Legacy Fountain in Piedmont Park.  Shakespeare’s The Tempest will run May 9 – 13, with shows beginning at 7:30 p.m. and picnicking before and during the performances.

The season continues in June at the Conant Performing Arts Center with the popular Summer Festival, featuring Georgia Shakespeare’s award-winning Associate Artists.

Opening June 5, Illyria: a Twelfth Night Musical is an adaptation by John R. Briggs, the creator of the 2010 smash hit Shrew: the Musical. Next you can travel to Italy with Shakespeare’s romantic comedy Much Ado About Nothing (June 21 – Aug. 4), directed by Georgia Shakespeare Producing Artistic Director Richard Garner.

In July, the company will present The Importance of Being Earnest (July 5 – Aug. 3).  This production will be the first time that Georgia Shakespeare has ever presented a play by Oscar Wilde.

If you’re looking for a great night out with friends, you can bring a basket and your favorite bottle of wine to Georgia Shakespeare’s covered and shaded picnic terrace before the show.  The picturesque setting is the perfect way to start your evening before you head into theater for the performance.

And if you’re looking for something to do with the kids this summer, you can check out Georgia Shakespeare’s 2012 Family Classic Series show, The Emperor and the Nightingale.  Adapted from the Hans Christian Andersen story, this family musical tells the tale of a beautiful songbird who transforms a troubled emperor into the land’s wisest ruler.

Subscription packages and single tickets are on sale now. For more information call the Box Office at 404.504.1473 or visit www.gashakespeare.org.

Georgia Shakespeare is the Professional Theater in Residence at Oglethorpe University and is located at 4484 Peachtree Rd. NE, Atlanta, GA  30319.

Lisa Porter performing a facial massage on a client.

The True Definition of a Deep Pore Cleansing Facial

By Lisa Clinkscale Porter/Unique Face Options, Inc.

A great facial begins with a licensed and experienced aesthetician with a belief that the key to beautiful skin is consistency, commitment and all natural products.

A facial is a whole lot more than just having your face washed.  It is a deep pore-cleansing procedure.  During a facial your skin should be cleansed, toned, analyzed, exfoliated, massaged, steamed, extracted (if necessary), and treated with the appropriate masque and moisturizer.  An individual skin care plan based on the condition of your skin, either to maintain or get it to a healthier condition, should also be developed.  Recommendations on skin care and the most appropriate products for simple and effective home care use should also be discussed.

Massage techniques should be used to apply each product and treatment during the facial.  Usually, the massage portion of your facial not only includes your face but also your neck and décolleté.

The big misconception is that a facial is just for relaxation purposes.  The truth is a facial has so many benefits that it is necessary for an individual with normal healthy skin to have a facial at least twice a month.

There are many benefits of a facial.  These include:

•     nourishing the skin and all its structures, by stimulating blood circulation;

•     bringing blood (carrying oxygen which is essential to cell growth) to the cells and carrying away waste products and carbon dioxide, thereby helping to cleanse the skin of impurities;

•     making the skin softer, smoother, more even toned and pliable; and

•    toning muscles and improving elasticity to promote anti-aging.

Although a facial does feel good, the most important thing to remember is that a facial is good for you.  Taking care of the skin should start at an early age, because once the skin has been neglected, it is more difficult to improve its appearance or undo the damage that has been done by neglect.  So when you think of what a facial really is, necessity should come to mind rather than luxury.  Remember, the first thing people see when they look at you is your face.

Special Offer Call today to schedule a facial at Unique Face Options, Inc. for $135 (reg. $210), which is a combination of the Perfect Polish Gommage and an AHA Peel.  Just mention Gwinnett Magazine when you call. 678.344.3223

Unique Face Options, Inc.

4051 Stone Mountain Highway, Suite E-109 Lilburn, Georgia 30047

678.344.3223 www.uniquefaceoptions.com

Outward appearance, shy, overweight, or just different from the crowd. These are the reasons children are being bullied—sometimes to death—in America’s schools, with at least 14 students committing suicide in the past year alone.

Intensified by the inescapable reach of the internet, bullying has spun out of control. An epidemic that causes 160,000 children a day to stay home from school because they are afraid of being bullied, according to the U.S. Department of Education.

Since our inception in 1997, the Power Over Prejudice (POP) programs have coached over 10,000 middle school students and over 400 school counselors on the importance of embracing diversity in their schools and communities.

Each year, student leaders from public, private and religious schools across Atlanta, Georgia and the surrounding counties, including seven from Gwinnett in 2011, are selected to serve as POP Ambassadors in representation of their school. Student representative, from the different schools, attend the annual POP Summit and have an opportunity to explore together.

Our Power Over Prejudice Ambassadors gain a higher level of understanding about why diversity is important and can empower other students to address challenges with bullying, discrimination, prejudice, and intolerance. As a result, schools develop events and activities during the school year that celebrate differences, encourage respect, and promote inclusion.

Our mission is simple; to empower and educate youth to respect and embrace differences among all people through our Power Over Prejudice programs.

Our purpose; to be a resource and a partner with middle schools and their surrounding community to address prejudice, discrimination and anti-bullying. To provide guidance and support through POP programs to respond to our students’ efforts to eliminate bullying in schools.

Our commitment to values. We always strive to be honest and truthful in all our dealings; to be responsible and accountable in every transaction; to be fair and equitable in each relationship; to be respectful and mindful of the dignity of every individual; and to be compassionate and caring in each situation.

To get involved, donate, or just to learn more about our programs, visit www.poweroverprejudice.org.

Some of the many benefits that help Discovery Point #45 stand out among other facilities in our field:

• Independently owned and operated since 2007
• Management with 15 years experience per person
• Flexible schedules
• Care of the highest quality at competitive rates
• Service to Dacula, Dyer, Freeman’s Mill, Fort Daniel, Rock Springs, Taylor & Woodward Mill Elementary schools & Twin Rivers Middle school
• Unique summer program with multiple weekly field trips
• Computer stations, large-screen televisions, educational video games & more
• Three Pre-K classes
• Pinnacle Curriculum – the country’s leading scientifically based, comprehensive curriculum for programs serving children from birth to age 5
• Monthly after-hours Parents Night Out events to give families some much needed R & R
• Extracurricular classes such as Creative Movement & Dance, Playball & Kid-Fit
• Multiple large inflatable water slides for summer fun
• Highly trained staff and teachers who stress education over babysitting
• Special events such as winter programs, Trunk R’ Treat & Halloween dances, fall festivals, etc.
• Active in charities such as American Cancer Society’s Relay For Life

Like us on Facebook @ Discovery Point #45 Old Peachtree and receive no enrollment fee and 10 percent off your first month’s tuition!

]]> http://www.gwinnettmagazine.com/2012/05/10/discovery-point-45-%e2%80%9cwhere-children-thrive%e2%80%9d/feed/ 0 http://www.gwinnettmagazine.com/2012/05/10/summer-camps-at-johns-creek-presbyterian-preschool/ http://www.gwinnettmagazine.com/2012/05/10/summer-camps-at-johns-creek-presbyterian-preschool/#comments Thu, 10 May 2012 17:22:30 +0000 Gwinnett Magazine Staff http://www.gwinnettmagazine.com/?p=7713 June 4-8 Adventures in Reading! Our friend Curious George will take your child camping & hiking where they will make a camp site with a tent and pretend campfire, and don’t forget the binoculars when they search for interesting birds and bugs. Next, it’s off to the beach with Clifford the Big Red Dog as they comb the beach for hidden treasure. Our last adventure will be a trip with Arthur to see what happens every day at the farm.  As an added bonus, the campers will have two special guests during the week: a children’s author and a lifeguard!

June 18-22 It Flies in the Sky: Soar on wings of eagles … sit at the controls of an airplane … hover in a helicopter … climb in the basket of a hot air balloon … fly a kite!  Children will make eagle’s wings and sit in an eagle’s nest.  They will build airplanes and dress in a pilot uniform. They will even get to command a control tower. Campers will pretend they are flying alongside their kites. Get ready to SOAR with all things that fly in the sky!

June 4-8 Adventures in Reading! Our friend Curious George will take your child camping & hiking where they will make a camp site with a tent and pretend campfire, and don’t forget the binoculars when they search for interesting birds and bugs. Next, it’s off to the beach with Clifford the Big Red Dog as they comb the beach for hidden treasure. Our last adventure will be a trip with Arthur to see what happens every day at the farm.  As an added bonus, the campers will have two special guests during the week: a children’s author and a lifeguard!

June 18-22 It Flies in the Sky: Soar on wings of eagles … sit at the controls of an airplane … hover in a helicopter … climb in the basket of a hot air balloon … fly a kite!  Children will make eagle’s wings and sit in an eagle’s nest.  They will build airplanes and dress in a pilot uniform. They will even get to command a control tower. Campers will pretend they are flying alongside their kites. Get ready to SOAR with all things that fly in the sky!

August 6-10 Go for the Gold! Run, jump, throw, and balance!  Campers will explore the world of the Olympics … preschool style.  Our children will train like champions, eat like Olympians, and even receive medals in an award ceremony!  These young Olympians will make and throw a javelin, sprint and jump “hurdles”, tumble and balance like a gymnast, and receive bronze, silver, and gold medals!  They will explore foods, flags, and customs of participating countries.  We will even host a closing ceremony at the end of the week!

August 13-17 Camp Curiosity: Where do fish sleep?  Why does my shadow follow me? When I throw a ball up, why does it fall?  What does a turtle do when he is inside his shell?  How do spiders make a web?  Your curious child will explore the answers to these and many other questions using their five senses.  This is the week for Curious Campers!

The preschool is currently registering for the 2012-2013 preschool year. Classes are available for 1’s, 2’s, 3’s, pre-K, and young 5’s.

Contact the preschool at 770-476-1166, preschool@jcpcusa.org, or visit www.jcpcusa.org for more information and pricing. Tours of the preschool are available.

 

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By Rachelle Hutchinson, LCSW

In private practice as a therapist, 90 percent of the children I see have an Attention-Deficit / Hyperactivity Disorder (ADHD)diagnosis.  The CDC reports that only 3-5 percent of children are accurately diagnosed ADHD, making ADHD the most over diagnosed mental health conditions that I run across.

Symptoms of ADHD include

• Doesn’t pay attention to details
• Makes careless mistakes
• Has trouble staying focused; is easily distracted
• Appears not to listen when spoken to
• Has difficulty remembering things and following instructions
• Has trouble staying organized, planning ahead, and finishing projects
• Gets bored with a task before it’s completed
• Frequently loses or misplaces homework, books, toys, or other items
• Constantly fidgets and squirms
• Often leaves his or her seat in situations where sitting quietly is expected
• Moves around constantly, often runs or climbs inappropriately
• Talks excessively
• Has difficulty playing quietly or relaxing
• Is always “on the go,” as if driven by a motor
• May have a quick temper or a “short fuse”

What is often overlooked, is that these symptoms can cross multiple mental health diagnosis and are sometimes just age appropriate.  Most of these symptoms can also be found in Childhood depression, anxiety, mood disorder, obesity, abuse neglect or a learning disability, to name a few

If a child has a true and valid ADHD diagnosis, it’s believed to be chemical misfire in the brain.  This misfire can easily and quickly be treated with a steroid based ADHD medication.  If you had high blood pressure, your doctor would prescribe medication to treat the condition. Medication for ADHD should be viewed in the same way.  ADHD is a chemical condition in the brain and is usually best treated with a chemical.  There are also all natural remedies, though the success rate is not as immediate with homeopathic treatments.

Keep in mind, if you give a child steroids for ADHD and it does not have an immediate positive impact, re -visiting the ADHD diagnosis would be warranted.  Giving steroids to a child with a mood disorder or depression, will likely exacerbate the level of severity of behaviors that caused the family to seek help with, initially.

The chemical treatment of ADHD is an immediate and noticeable.  Teachers and pediatricians start with suggestions  of an ADHD diagnosis because of the ease of treatment.  The thought that a pill could make everybody’s life easier and right away usually gives hope for all parties involved.

Medication is a psychiatrist’s specialty.  By seeing a psychiatrist you and your family will have more specific information about medication and will be keep updated on medications available and changes, ongoing.  Medicating children with psychotropic drugs is far too complex to leave in the hands of a pediatrician.

Although I believe that some children truly have a valid ADHD diagnosis, the rate at which it is diagnosed in children is inflated to say the least.  If your child has been diagnosed with ADHD and is medicated, he or she should have a full psychological evaluation and be assessed a psychiatrist to verify the diagnosis and ensure effectiveness of treatment.

Rachelle Hutchinson, LCSW
Owner/Operator/Clinical Director
The Social Empowerment Center
2775 Cruse Road, Suite 1602
Lawrenceville , Georgia 30044
(770) 925-2095/office
(866) 468-1886/fax